Utagoe Inc.
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Pyunto Intelligence Terms of Service

Last Updated: October 26, 2024

Thank you for using Pyunto Intelligence (the "Service") provided by Utagoe Inc. ("we" or "our" or "us"). By registering for or using the Service or downloading any related web services or software, you agree to these Terms of Service ("Terms") and the "Common Terms of Service for Utagoe Products" (https://i.pyunto.com/terms/common).

1. Purpose

  1. We provide the Service, a smart assistant generation service, to you in accordance with these Terms.

2. External Service Integration

  1. The Service may transmit customer data to external services through their APIs when necessary for service operation. Such data transmission and handling will be conducted in accordance with each external service's privacy policies.
  2. The Service currently utilizes the following external service APIs:
    • OpenAI API (Privacy Policy: https://openai.com/enterprise-privacy/)
    • Anthropic API (Privacy Policy: https://www.anthropic.com/legal/privacy)
  3. We will make reasonable efforts to ensure appropriate data handling but shall not be liable for the data handling practices of these external services beyond ensuring compliance with their respective terms of service and privacy policies.

3. Service Architecture and Data Handling

  1. The Service consists of two interconnected systems:
    • Subscription management system (i.pyunto.com)
    • Smart Assistant service system (a.pyunto.com)
  2. These systems share necessary customer information to provide the Service, including:
    • Basic customer information for authentication
    • Subscription status and usage limits
    • Billing information
  3. Data sharing between these systems is conducted through secure APIs with appropriate encryption and authentication measures.
  4. Each system maintains separate databases to ensure optimal security and performance, while sharing only necessary information for service operation.

4. Subscription Purchase

  1. You may purchase a right ("Subscription") to use the Service under specific conditions (such as available features, number of users, processable image count, etc.) for a specific period according to the separately specified price list.
  2. Subscriptions can be purchased through the following two methods:
    • Purchase through the Pyunto Intelligence user site ("User Site Purchase")
    • Purchase through Pyunto Intelligence resellers ("Reseller Purchase")

5. User Site Purchase Subscription

  1. For User Site Purchases, the subscription fee will be waived from the date of purchase until the end of that month ("Free Trial Period").
  2. User Site Purchase subscription fees are payable in advance and must be paid by the end of the month prior to the month of service use.
  3. Payment of the fees specified in the preceding paragraph shall be made by credit card or by bank transfer to the bank account specified in our invoice. Credit card fees and bank transfer fees shall be borne by you.
  4. After purchasing a subscription, you may not refuse to pay the fees for any reason, including non-use of the Service. Furthermore, fees already paid by you will not be refunded for any reason.
  5. We may change the subscription terms and fees without your consent. When making such changes, we will determine the effective date and appropriately notify you of the changes, including the modified terms and fees and their effective date, on the user site. Unless otherwise specified by us, changes will apply from the next subscription renewal.
  6. You may change your subscription or cancel automatic renewal for the following month and beyond by submitting a request through our designated form by the 25th of the month preceding the subscription end month (or the previous business day if the 25th is not a business day).
  7. If subscription fees are not paid by the end of the month following the payment due date specified in paragraph 2, we may suspend your use of the Service without any notice or other procedures.
  8. If payment of your subscription fees is delayed by 30 days or more, you will lose the benefit of time for all monetary obligations to us, and these obligations will become immediately due. We may suspend your use of the Service without any notice or other procedures until all unpaid amounts are paid.

6. Reseller Purchase Subscription

  1. For Reseller Purchases, the period from the purchase date until the end of that month will be the Free Trial Period. However, after the Free Trial Period expires, the purchased subscription will automatically renew, and subscription fees will be charged on a calendar month basis starting from the first day of the month following the purchase date.
  2. The fees and payment terms for Reseller Purchase subscriptions shall be governed by the reseller's terms.
  3. You may change your subscription or cancel automatic renewal for the following month and beyond by submitting a request to the reseller through our designated form by the 25th of the month preceding the subscription end month (or the previous business day if the 25th is not a business day).
  4. If the reseller does not pay your subscription fees to us within the specified period, we may suspend your use of the Service until all unpaid amounts are paid by the reseller. We will notify you by email one week before suspending the Service.

7. Subscription Termination

  1. After subscription termination, your data related to features that are no longer provided due to the termination will be deleted or access will be restricted.

8. Trial Service

  1. You may apply for a trial version of the Service ("Trial Service") through user registration on our website or within the application.
  2. The Trial Service period will end at whichever of the following occurs first:
    • When you purchase a paid subscription
    • When you request account deletion and we complete the deletion process
    • When 14 days have passed since the trial start date
  3. Notwithstanding the provisions of these Terms, during the Trial Service period, the Service is provided "as is" without any warranty from us.

Inquiries regarding these Terms:

Utagoe Inc.

Email: pyunto (atmark) utagoe.com
Tel: +81-3-6380-3089